Privacy Policy of Dickens Architects Limited
Introduction
This privacy policy aims to inform you about how Dickens Architects Limited (“we”, “us” or “our”) collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you. We are committed to protecting your privacy and the confidentiality of your personal information.
Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR). The law requires us to tell you about your rights and our obligations to you with regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected at https://dickensarchitects.com/ (“our website”).
We may update this privacy policy from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records. This privacy policy was last updated on 07.04.22.
Our contact details
Company name: Dickens Architects Limited
Registered address: 45 Kenilworth Road, London E3 5RH
Email: info@dickensarchitects.com
The type of information we collect
We currently collect and process the following information:
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Personal identifiers, contacts and characteristics (for example, name and contact details)
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Online identifiers from our website users (for example internet protocol addresses and cookie identifiers)
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Digital photographs and/or videos, typically in relation to architectural projects, some of which may show identifiable people
It is important that the personal information we hold about you is accurate and current. Please keep us informed of your personal information changes.
How we get the information and why we have it
Most of the personal information we process is provided to us directly for one of the following reasons:
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In order to carry out our contractual or legal obligations, for example under an appointment to carry out architectural services
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For business development and/or marketing purposes, typically on a business-to-business basis
We also receive personal information indirectly, from the following sources in the following scenarios:
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From social media sites and/or your company website, if for example your contact details are made publicly available therein.
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By recording digital photographs and/or videos ourselves or when provided with digital photographs and/or videos by others, for example a professional architectural photographer
Where necessary to carry out our contractual or legal obligations, we may share some of this information with statutory authorities, utility companies, other consultants, builders, subcontractors and/or suppliers and/or our service providers such as our accountants, insurance brokers, insurers and/or bank.
We use photographs of existing sites and buildings, construction progress and completed buildings in for marketing purposes, such as on our website, social media channels, electronic and printed brochures and presentations (“marketing material”). We do not use personal names or contact details when publishing photographs, but we may use part of the postal address.
We use testimonials/references you provide to us in our marketing material. Your name, position and organisation name will be listed alongside the quotation unless you specifically request that the testimonial/reference remains anonymous.
We collect online identifiers automatically using cookies on our website. A cookie is a small text file that is downloaded onto ‘terminal equipment’ (for example a computer or smartphone) when the user accesses a website. It allows the website to recognise that user’s device and store some information about the user’s preferences and/or past actions. These cookies fall into essential and non-essential categories. We collect these online identifiers for the following reasons:
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To improve the security of our website
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To improve user experience of our website
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To monitor and analyse the performance, operation and effectiveness of our website (for example we use Wix Analytics)
You can learn how to control your cookie settings on various internet browsers by referencing the following links:
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
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Your consent. You are able to remove your consent at any time. You can do this by contacting info@dickensarchitects.com.
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We have a contractual obligation
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We have a legal obligation
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We have a legitimate interest
How we store your personal information
Your information is securely stored digitally. We keep this information until you ask Us to remove it. If and when you do so, we will permanently delete it.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave Us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your right. If you make a request, we have one month to respond to you.
Please contact us at info@dickensarchitects.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at info@dickensarchitects.com.
If you are in any way dissatisfied about how We process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office (ICO). This can be done at https://ico.org.uk/make-a-complaint/. We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO.